Susan Northover, SVP of Intake and Patient Care Services at VNSNY, shares some letters of thanks expressed by families who receive care from VNSNY, and the gratitude that comes with being able to provide such meaningful care.

Rosemary Baughn, SVP of VNSNY Hospice and Palliative Care, highlights the vital role volunteers play in caring for hospice patients, providing companionship, support, and relief for patients and family members. VNSNY provides intensive training and support to hospice volunteers, focusing on an approach of active listening and meeting patients wherever they are.

VNSNY’s EVP and Chief of Provider Operations, Marki Flannery, highlights how home care agencies like VNSNY, play an essential role in advancing public health issues like vaccinations, safe home environments, healthy lifestyle choices, and community support networks.

Touch is an especially powerful tool of nonverbal communication, and when someone is ill, the power of touch can be amplified. In this article, Susan Northover, VNSNY’s SVP of Intake and Patient Care Services, and VNSNY clinicians share how touch, along with verbal communication, eye contact and active listening, can be used as an essential tool to advance both the physical and emotional healing of patients.

Marki Flannery highlights examples of new partnership models between acute-care hospitals, community physicians, and home healthcare organizations like VNSNY. Learn about VNSNY’s innovative partnerships, including collaborations designed to help avoid hospital admissions, help patients transition home from the hospital sooner, or help to manage chronic physical and mental illnesses.

In this article, Rosemary Baughn, SVP of VNSNY Hospice and Palliative Care, highlights several initiatives underway to reach populations that have historically under-utilized hospice care, using education, collaboration, and better access to replace old myths, fear and barriers. These efforts include Project HOPE, which works with community residents and care providers in Harlem, and the hospice program for veterans, which was recently awarded a We Honor Veterans Level Four Partner designation