Non-Discrimination Notice

Discrimination is Against the Law

The Visiting Nurse Service of New York does not exclude people or treat them differently because of race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression. The Visiting Nurse service of New York and all of its subsidiaries and affiliates[1] (“VNSNY”) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex which, under Federal law, also includes sexual orientation, gender identity, and gender expression.

VNSNY provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats available in large print, audio, and accessible electronically. We also provide free language services to people whose primary language is not English. If you need these services, contact the VNSNY Civil Rights Coordinators at:

For VNSNY Providers:

Estelle Masiello
Director, Regulatory Affairs & HIPAA Privacy
220 East 42nd Street, 6th Floor
New York, NY 10017
Telephone: 1-212-290-4773

For VNSNY CHOICE:

Susan Underwood
Director, Compliance Operations
220 East 42nd Street, 3rd Floor
New York, NY 10017
Telephone: 1-212-609-5635

If you believe that VNSNY has failed to provide these services or discriminated in another way on the basis of race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression, you can file a grievance with the above-named Civil Rights Coordinators, or:

By TYY/TDD: 711
By fax: 1-646-459-7729
By email: [email protected]
On the web: www.vnsny.ethicspoint.com

If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

[1] The VNSNY Enterprise includes: (i) VNSNY; (ii) Visiting Nurse Service of New York Home Care, VNSNY Hospice and Palliative Care, Family Care Services, Partners in Care, VNSNY Care360° Solutions (collectively, the “VNSNY Providers”); and (iii) VNS CHOICE and VNS Continuing Care Development Corporation (collectively, “VNSNY CHOICE”).