Community Mental Health Services

VNSNY offers a wide range of Community Mental Health programs that serve the mentally ill, provide geriatric mental health case management, and offer mental health counseling to children and families. The goal: to get consistent, coordinated care to the individuals who need it and their families.


Many of these programs are collaborations between VNSNY and state or city agencies, others are partnerships with health and behavioral health agencies. Some of these programs include:

Geriatric Mental Health Outreach

The CMHS’s Geriatric Mental Health Outreach program was founded to improve access to mental health resources for seniors living in the Bronx or Manhattan. It provides short-term mental health services to adults 60 years of age or older who require assessment, in-home counseling, psychiatric consultation, case management, and/or linkage to community resources.

Typical services include weekly home visits:

  • To ensure that the client is compliant with mental health treatment and medical services
  • To ensure that living conditions are adequate
  • To encourage socialization
  • To assist the client with the activities of daily living, as needed

For more information, call 1-718-536-3225 or 1-212-609-7788.

Service Areas: The Bronx and Manhattan

PEARLS (Program to Encourage Active Rewarding Lives)

VNSNY’s PEARLS is a free program for adults 65 years or older living in Queens or Manhattan who are feeling depressed. This evidence-based program consists of six sessions of in-home mental health services that are designed to address the symptoms of depression and improve the quality of a senior’s life. Individuals must meet depression screening requirements.

Funded by the New York City Department of Health and Mental Hygiene, VNSNY’s PEARLS comprises experienced mental health counselors who speak a wide range of languages, including English, Spanish, and Chinese. They will work with the senior to identify the problem and then develop steps that will connect the senior to positive social and physical activities that will, in turn, improve their mental outlook and quality of life.

For more information, call 1-718-888-6884.

Service Areas: Manhattan and Queens

Read more about PEARLS.

Health Home Care Management

VNSNY’s Health Home is a care management and service care coordination program for Medicaid recipients with behavioral health and/or substance use problems, HIV/AIDS and/or multiple chronic illnesses.

For these medically and psychosocially complex individuals, VNSNY care managers provide access to and coordinate all of the health and support services an individual needs to remain safely and independently at home, and avoid institutional care. These dedicated care managers:

  • Work in the community continually assessing the lifestyle and health of their clients to create a plan of care that meets all physical, mental, chemical dependency, and social service needs
  • Work with partnership companies to arrange and manage services including medical care, dental care, behavioral health, housing, substance abuse services, legal services, and family support
  • Educate clients and families about disease and teach self-care strategies
  • Collaborate with hospitals to help the client safely return to the community following a hospitalization
  • Help ensure adherence to medications as well as secure and help the client keep medical appointments

For more information, call 1-212-609-4105.

Service Areas: The Bronx, Brooklyn, and Manhattan


The VNSNY FRIENDS program offers a complete continuum of care for at-risk and emotionally disturbed children, adolescents, and their families in the Bronx. The program provides a supportive, collaborative, and flexible model of care tailored to individual needs. Services include:

  • Comprehensive clinical assessment
  • Crisis intervention as needed
  • Unified treatment plan (including family and other agency collaboration)
  • Psychiatric assessment and treatment
  • Education for the family and other providers
  • Home- and community-based treatment
  • Case management and advocacy
  • Supportive services including groups, therapeutic recreational activities, respite, educational support, links to community resources, wrap-around funds
  • Consultation services for local community providers, schools, and organizations

For more information, call 1-718-742-7100.

Service Area: The Bronx

Mobile Crisis Teams

VNSNY Mobile Crisis Teams (MCT) provide rapid assessment, short-term, in-home mental health services and linkages with community services for adults and children with severe mental illness or children experiencing, or at risk of experiencing, a psychiatric or psychosocial crisis.

The Parachute NYC Needs Adapted Treatment Model (NATM) is an open dialogue approach to treatment for people with serious mental illness which engages the person’s network. The program is for people 16 years old and older. Access is available within 24 hours.

VNSNY also maintains a Children’s Mobile Crisis Team (CMCT), providing 24/7 rapid crisis care for children and teens (ages 0 to 18) and their families who need crisis assessment, crisis stabilization, prevention planning, and caregiver support.

Contact Information

Parachute NYC NATM

For more information or to make a referral:

Mobile Crisis Team (MCT)

For more information:

To make a referral: 1-800-Lifenet or 1-800-543-3638

Children’s Mobile Crisis Team (CMCT)

For more information:

To make a referral: 1-800-Lifenet or 1-800-543-3638

Service Areas:

  • Parachute NYC NATM and MCT: The Bronx, Manhattan, and Queens
  • CMCT: The Bronx, Brooklyn, and Queens

Other CMHS Programs

Assertive Community Treatment (ACT)

For adults who are seriously mentally ill living in the Bronx, Queens, and Manhattan, and who have a history of long-term psychiatric hospitalizations.

For more information:

Service Areas: The Bronx, Manhattan, and Queens

Comprehensive Care Management (CCM)

Provides case management and vocational job preparation services to adults living in Manhattan, Queens, and Staten Island, who have substance abuse issues and who receive public assistance.

For information, call 1-212-460-0513.

Service Areas: Manhattan, Queens, and Staten Island

Home-Based Crisis Intervention (HBCI)

Provides short-term family-centered services for families with children who are at imminent risk of hospitalization due to a serious psychiatric crisis and who live in the Bronx and Brooklyn.

For more information:

Service Areas: The Bronx and Brooklyn

Promise Zone

A Bronx-based, free, voluntary school-based mental health preventive program that operates over a period of 6 to 8 weeks, in which an MSW/LMSW actively meets with a child between the ages of 5 and 17, on average one time weekly, to identify and target disruptive psychological symptoms being reported by guardians and/or schools.

For more information, call 1-718-742-7109.

Service Areas: The Bronx

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