COVID-19 Click Here for VNSNY’s COVID-19 Response

CEO Update from Marki Flannery

May 2020

Making a Difference

As our country faces the most significant public health crisis of our lifetimes with COVID-19, VNSNY is committed to standing strong, supporting our patients and our communities.

As with other emergencies, VNSNY is playing a central role in helping to save thousands of lives, supporting our patients, our partners, and our community. Our services are absolutely critical to New York during the coronavirus pandemic.

VNSNY staff are trained and equipped to provide care to all VNSNY patients and members during this time, including those diagnosed with COVID-19. This means that patients who can safely go home—with our care—are able to recover in comfortable, familiar surroundings. It also relieves some of the pressure on hospitals and makes beds available for those too sick to go home.

As the coronavirus pandemic continues evolves, I can assure you that VNSNY is committed to:

Protecting our patients—VNSNY is maintaining its focus on continuing to deliver care to the vulnerable New Yorkers who depend on us. In addition to in-home care, our staff will be conducting virtual visits where appropriate. We have always followed strict protocols for preventing infection, but we have implemented additional sanitizing and disinfection protocols. Specific Personal Protective Equipment (PPE) and supplies will be used for COVID-19 positive patients, ensuring that we are keeping staff and patients safe and reducing the potential to spread this infection.

Protecting our staff—I believe there is no other workforce in this nation better prepared to rise to the occasion and do what needs to be done at this critical time. VNSNY is committed to ensuring that all staff have everything they need to carry out their jobs safely and with success. We have and will continue to source Personal Protective Equipment (PPE) and supplies for our frontline clinical staff, and we are conducting comprehensive training to ensure their health and safety, and the wellbeing of their families and their patients. Additionally, we have transitioned office-based support staff to work remotely, fulfilling the mandate to stay home.

Protecting our future—We know that what we do in the coming weeks will long be remembered, and we know that this is a marathon, not a sprint. We are collaborating with our partners in the health care community and government agencies. We know that the actions we take now to protect our patients, our employees, our partners, and our community will become our collective legacy.

Please join me in offering thanks and recognition to nurses for their dedication, their bravery, and their commitment to delivering the best in patient care, regardless of circumstance.


Marki Flannery
President and Chief Executive Officer
Visiting Nurse Service of New York


For More Information

This is a rapidly changing situation. For updates, please see these resource pages from the New York State Department of Health and the Centers for Disease Control and Prevention.

New York State has established a hotline for questions and information: 1-888-364-3065.

You can also visit the VNSNY Coronavirus (COVID-19) Response Hub to learn more about the Coronavirus and what is VNSNY doing to keep patients, plan members, and the community safe