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As we build on over a century of leadership in providing high quality home health care services, we continue our commitment to our community, our co-workers, and our organization. The following values are key to our ability to fulfill these commitments. They are a fundamental part of our lives, and guide our decisions and actions every day.
Excellence
- As individuals and as members of the VNS team, we are committed to providing the best in quality services to each and every customer.
- We are dedicated, reliable, competent, and knowledgeable.
- We take pride in the quality of our work.
- We hold ourselves accountable to meet and exceed the standards of our jobs.
Service to Customers
- Each of us, in fulfilling his or her individual responsibilities within the agency, is a provider of service.
- Any persons with whom we interact on behalf of the agency, whether inside or outside, is a customer.
- Each of us achieves the best possible outcome for each customer through speedy, responsive, and appropriate action; timely service; and a cooperative relationship between service provider and service recipient. We see our customers' needs through our customers' eyes.
- We are honest and ethical in our interactions. We earn trust by keeping our commitments to customers, the community, and each other.
People
- The caring and expertise of our people are the backbone of our agency.
- We place a premium on human dignity and mutual respect for our co-workers and our customers.
- We foster an environment that encourages continued development, support initiative and risk-taking, and recognizes outstanding achievement.
Fiscal Responsibility
- Each of us plays a role in the financial health of the agency.
- Resources - from staff expertise and time to clinical services and information systems technology - are assets, and should be used wisely.
- We are each responsible for efficient use of the resources involved in our work.
- We support and rely on prudent fiscal management of resources by the agency to enable us to continue our tradition of community service and charitable care.
Initiative
- We seize the initiative by going above and beyond common expectations to meet customer and agency needs.
- We welcome the challenges of the future, and seek and readily develop new and creative ideas and technologies to remain the leader in home health care.
Teamwork
- We are proud of the breadth of our services and the diversity of our customers and co-workers.
- Every success is the culmination of the work of many. We recognize the value of each person's contributions.
- We share our ideas, knowledge, and expertise to achieve our goals. By coordinating our efforts and communicating with each other about our work, we are able to complement each other's
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